Privacy Policy

1. Who we are

Clear Air Solutions (“we”, “us”, “our”) operates this website and provides residential air duct, dryer vent, and chimney cleaning services in the Southwest Florida area. You can reach us at (239) 306-2327 or info@clearairsolutionsfl.com.

2. Information we collect

We collect information you give us directly when you:

• Submit the contact or quote form on our website (name, phone number, email if provided, project details).
• Call, text, or email us about a service.
• Use our chat widget, which is provided by HighLevel (LeadConnector).

We also automatically collect limited technical data when you visit the site (IP address, browser type, pages viewed, referring page) for security and analytics.

3. How we use your information

We use the information you provide to:

• Respond to quote requests and service inquiries.
• Schedule, perform, and follow up on air duct, dryer vent, and chimney cleaning services.
• Send transactional SMS and email about your appointment, estimate, invoice, or service status (see Section 4).
• Improve our website and customer experience.
• Comply with legal obligations.

4. SMS / text messaging

When you submit our contact form, request a quote by phone, or text us, you are providing your express written consent to receive SMS text messages from Clear Air Solutions at the mobile number you provide. Message types may include appointment confirmations, scheduling updates, technician dispatch notifications, estimates, invoices, follow-ups, and replies to inquiries you initiated.

Message frequency varies based on your activity with us. Message and data rates may apply per your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message we send. You will receive one confirmation message and then no further texts. Reply HELP for help, or contact us at (239) 306-2327.

We do not sell, rent, or share your phone number or SMS opt-in information with any third parties or affiliates for their own marketing or promotional purposes. Mobile information will not be shared with third parties for marketing or promotional purposes. Phone numbers and SMS consent data are used solely by Clear Air Solutions and our service providers strictly to deliver the services you requested.

5. Service providers

We use the following service providers to operate our business and website. These providers process your information only on our behalf and only as needed to provide their services to us:

• HighLevel (LeadConnector) — CRM, chat widget, SMS and email delivery.
• Twilio — telecom carrier for SMS messaging through HighLevel.
• Vercel — website hosting.
• Google — analytics and business profile (if applicable).

None of these providers are authorized to use your information for their own marketing.

6. Cookies and analytics

We use a small number of cookies and similar technologies for basic site functionality and aggregate analytics. You can control cookies through your browser settings. Disabling cookies may affect parts of the chat widget.

7. Data retention

We retain customer contact information and service records for as long as needed to provide services, comply with our legal obligations (including tax and warranty records), resolve disputes, and enforce our agreements. SMS consent records are retained for the duration required by applicable carrier and TCPA rules.

8. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@clearairsolutionsfl.com. Residents of certain states (including California) may have additional rights under state privacy laws; we honor those rights to the extent they apply.

9. Children

Our services and website are not directed to children under 13, and we do not knowingly collect information from children.

10. Security

We use commercially reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your information consistent with industry practice.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Material changes will be posted on this page.

12. Contact us

Questions about this policy or about your information? Contact us at info@clearairsolutionsfl.com or (239) 306-2327.